ISO 20000-1 INFORMATION TECHNOLOGY -

What is ISO/IEC 20000-1:2018 "Information technology - Service management system requirements"?

ISO 20000-1 sets the standard for the management and control of IT services. Companies that obtain ISO 20000-1 certification adopt a process for IT Service Management considered efficient and effective by the certification bodies. It represents a reference tool for the organisation of IT services that aims to improve the provision/use of IT services, with the objective of achieving the highest quality of the services provided and maximum cost containment.

The ISO 20000-1 standard is part of the ISO/IEC 20000 family of standards linked to IT services. This family of standards is dedicated to the concept of "quality" in IT and guarantees the company's compliance with international requirements aimed at fostering the reliability, reputation and application of IT service management processes.

Today ISO 20000-1 certification is considered fundamental for a company organisation operating in the ICT field, in the same way as ISO 9001. Guaranteeing customers and suppliers the security of IT data processing represents a certification of competence for the company.

ISO 20000-1 contains regulatory requirements and a checklist to which an organisation must adhere in order to provide quality management services acceptable to its customers and to be certified. In this sense ISO 20000-1 is the appropriate tool both for the management of services provided to clients and for the management of internal IT services that require a consistent level of structuring.

Who is interested in these certifications?

The companies that can apply for such ISO certification deal with IT services both within the organization and on the reference market.Companies of any sector and size can count on an effective management of IT-enabled services thanks to the international standard ISO/IEC 20000-1.

ADVANTAGES

Obtaining this certification means:

improving your corporate identity;
improve its reputation in the sector;
ensuring third parties with whom the company comes into contact: uniformity of processes and attention in the management of company activities;
minimize risks.

HOW TO REQUIRE CERTIFICATION ISO 20000-1

Here are the steps to obtain certification.

Request for quote by filling out the form below
Preventive acceptance and definition of date for audit \ verification at your premises
Audit \ verification at your premises and subsequent release of certification
Each year, an audit / verification will be carried out by Exce Srl at your office to confirm certification

For certifications of the other management systems, see the page dedicated to management system certifications.